RETURNS

It is our goal to always delight you with your My Day Screen® products. We feel confident that you will see and feel our commitment and dedication to this goal in every My Day Screen® product. However, we realize there are times that you may need to return or exchange an item, please review the information below: 

•  Returns must be made within 21 days of your receipt date for a refund or exchange.
• If your item was damaged or unusable upon receipt, please contact us within three days of receiving your package at support@mydayscreen.com so that we can address your need promptly.
• To be eligible for a refund or exchange, an item must be at least half full to receive credit for a refund. The return of empty or near empty packaging will not qualify for a refund or exchange.
• Items that qualify for return may be exchanged for items of the same retail value.
• Items purchased at a 25% or more discount are non-refundable.
• A return fee of $10.00 will be deducted from the refundable amount for each item over $20 (net discounts). A return fee of $5.00 will be deducted from the refundable amount for each item under $20.00 (net discounts). The fee covers the cost of shipping, handling, and the unusability of the returned item.
• Gift cards are non-refundable.
• Returns and refunds may not apply for certain promotions (e.g., final sale items).
• Rewards points: the same number of Rewards points earned on a purchase will be deducted from the Rewards account when a product is returned for refund.   
• Please contact support@mydayscreen.com if you would like to initiate the return process. A return label will be provided to you. 
• Please note on the packing slip the reason for the return. Please mail your return to:

     My Day Screen®

     760 Old Roswell Rd. Suite 399

     Roswell, Ga  30076

• Please make sure to record your tracking number. Unfortunately, we cannot be responsible for lost packages.

• All returns will be credited to the original credit card used at the time of purchase.
• Returns will be processed within 10 business days of our office receiving your item.
• Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.
• Please do not mail any packages C.O.D., as they cannot be accepted.

Only items purchased on the www.mydayscreen.com website may be accepted for a return.  Items purchased from outside vendors or retailers will not qualify for a refund through the ecommerce platform. Amazon purchases will follow the refund policies associated with our Amazon store. 

 

SHIPPING

We offer standard shipping - usually through USPS. The cost of shipping will vary depending upon the weight of the package, location, inclusion of promotional item, etc. Generally, you can expect to pay $6-$7 for shipping one product. (Rates will vary.) Shipping is free for product purchases $50 and over. Shipping times may range from 3-7 days depending upon time of year, location, shipment day, etc. 

If you have any additional questions or concerns with the product you ordered or its shipping, please contact our customer care department by email at: support@mydayscreen.com.